Senior Casework Officer

Country: Bangladesh

Department: Casework, RSC Asia

Contract length: Till 30th September 2024 (with possibility of extension subject to funding, program needs and performance of incumbent) Work Location: RSC-Asia, Cox’s Bazar Office, Bangladesh.

Reporting to: Casework Manager

Expected Start Date: At Earliest

Education

Bachelor’s degree required in relevant field.

Experience

At least 3 years

Additional Requirements

At least 3(three) years of relevant professional experience with previous data collection and interviewing experience required.

Resettlement processing or other NGO experience is preferred.

Previous work in a multi-cultural environment is advantageous.

High level of professionalism while carrying duties per the SOPs (ie. integrity and confidentiality)

Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines and work well under pressure in a fast-paced team environment.

Strong communication skills with a demonstrated ability to communicate and work effectively and professionally with partners, colleagues, beneficiaries, and interpreters.

Problem-solver who takes initiative to provide solutions.

Ability to perform interviews and data collection through good listening and analytical skills.

Meticulously attentive to details, and able to ensure compliance of policies and procedures by team members, providing feedback in a professional and constructive way.

Excellent data entry and report writing skills; ability to produce grammatically correct, error-free reports.

Able to do advanced quality check on cases utilizing Tableau reports.

When required, able to assist in providing the necessary guidance and support to co-workers.

Team oriented yet able to think and work independently.

Flexible and able to work in fast-paced, multi-cultural environment.

Excellent verbal and written English language skills.

Computer Literacy – high level of competence in Ms Office i.e. Word, Excel, and PowerPoint, Outlook.

Able to run and read high level spreadsheets and do advanced QC with a high level of attention to detail.

Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities.

Knowledge of Rohingya strongly preferred.

Ability to type 40 words per minute.