Application Support Analyst (Accounting) Trainee

THE POSITION

We are looking to hire an Application Support Analyst Trainee, with good Accounting/Bookkeeping skills with exceptional verbal and written communication skills, to fulfill support duties for our Homebuilder ERPs, successful candidate would work from the Contour-Karachi office, as part of CHSs global Client Care team.

RESPONSIBILITIES

Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management

Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.

Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team

Attends and participates in Team meetings

Attends CHS product training, as required

Makes recommendations to address problems, improve service and provide improved support

Develops frequently asked questions (FAQ) documentation

REQUIRED SKILLS

University degree in Accounting or related fields

Some Experience of working on software support would be an asset (preferably with international customers)

Industry experience residential/commercial construction, property management, real estate management concepts/methodologies and general accounting practices

Proficient in MS Windows applications

Excellent communication skills with clients at all levels

An aptitude for caring for Customers

Must have the analytical ability to resolve customer issues

Comfortable managing conflicting demands

Excellent interpersonal skills (verbal and written)

Positive team attitude and ability to adapt to a fast-pace environment