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Application Support Analyst (Accounting)
THE POSITION
We are looking to hire an Application Support Analyst, with good Accounting/Bookkeeping skills with exceptional verbal and written communication skills, to fulfill support duties for our Homebuilder ERPs, successful candidate would work from the Contour-Karachi office, as part of CHSs global Client Care team.
RESPONSIBILITIES
Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management
Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.
Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team
Attends and participates in Team meetings
Attends CHS product training, as required
Makes recommendations to address problems, improve service and provide improved support
Develops frequently asked questions (FAQ) documentation
REQUIRED SKILLS
University degree in Accounting or related fields
Some Experience of working on software support would be an asset (preferably with international customers)
Industry experience residential/commercial construction, property management, real estate management concepts/methodologies and general accounting practices
Proficient in MS Windows applications
Excellent communication skills with clients at all levels
An aptitude for caring for Customers
Must have the analytical ability to resolve customer issues
Comfortable managing conflicting demands
Excellent interpersonal skills (verbal and written)
Positive team attitude and ability to adapt to a fast-pace environment
Work Timings :
Willing to work weekends (If Needed)
for more details, contact us at
kejaz@contour-software.com
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