Team Lead - International Project

Job description

As a Team Lead , your role is to manage the flow of incoming leads, to qualify leads during calls and to carry out product demos, and to manage the team of Customer Support Specialists (Outbound Calls).

Responsibilities :

Coordination of clients' concerns and adjustment of the services or products to the clients' needs.

Resolving of any issues on the clients' site and cooperating with respective other departments.

Identification of new business opportunities by monitoring of inbound marketing channels and activities.

Maintenance of existing and building of new relationships by provision of any necessary support and recommendations on new opportunities.

Ensuring a high-performing customer service system.

Monitoring of performance and analysis of reports in order to derive improvement plans.

Education and Experience :

Graduation Degree in business, marketing or any other related field.

Overall 3-4 Years and minimum 1-2 years of experience in managing a team of Customer Support Representatives.

Strongly developed networking and communication as well as analytical skills.

High customer-orientation and business acumen.