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Team Lead Customer Service

As a Team Lead, your role is to manage the flow of incoming leads, to qualify leads during calls and to carry out product demos and to manage the team of Customer Support Officers for the ongoing domestic campaign.

Responsibilities:

Coordination of clients' concerns and adjustment of the services or products to the clients' needs

Resolving of any issues on the clients' site and cooperation with respective other departments

Identification of new business opportunities by monitoring of inbound marketing channels and activities

Maintenance of existing and building of new relationships by provision of any necessary support and recommendations on new opportunities

Ensuring a high-performing customer service system

Monitoring of performance and analysis of reports in order to derive improvement plans

Education and Experience:

Graduation Degree in business, marketing or any other related field

Overall 3-4 Years and minimum 1-2 years of experience in managing a team of Customer Support Representative.

Strongly developed networking and communication as well as analytical skills

High customer-orientation and business acumen

for more details, contact us at

jobspk@mtbc.com

Apply For This JOB
Industry :
Functional Area :
Supervisors And Team Leaders
Location :
Salary :
Market Competitive
Gender :
Any Gender
Work Type :
Full Time
Age :
20-30
Education :
Graduate
Years of Experience :
3-4
Apply By :
31 of Jul 2024

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