Manager, E-Commerce

Responsibilities & Context

Bio-Xin Cosmeceuticals

Bio-Xin Cosmeceuticals is a leading skincare and beauty brand dedicated to providing high-quality, science-based products to our customers. We are committed to excellence, innovation, and customer satisfaction. We are currently seeking a dynamic and experienced E-Commerce Manager to join our team and drive our online sales strategy.

Job Context

The E-Commerce Manager will be responsible for managing and optimizing our E-commerce platform, driving online sales growth, and ensuring an exceptional customer experience. The ideal candidate will have a proven track record of success in e-commerce management, with 5-8 years of experience in a similar role.

Job Responsibilities

E-Commerce Strategy: Develop and implement a comprehensive E-commerce strategy to achieve sales targets and business goals.

Website Management: Oversee the management and optimization of the company’s E-commerce website, ensuring a seamless user experience.

Sales Performance: Monitor and analyze E-commerce sales performance, identifying opportunities for growth and improvement.

Marketing Campaigns: Collaborate with the marketing team to plan and execute online marketing campaigns, including SEO, SEM, email marketing, and social media.

Customer Experience: Ensure an exceptional online customer experience, addressing any issues and implementing improvements.

Inventory Management: Coordinate with the supply chain and inventory teams to ensure product availability and manage stock levels.

Data Analysis: Use data analytics to drive decision-making and optimize the E-commerce platform.

Team Leadership: Lead and manage the E-commerce team, providing guidance and support to achieve departmental goals.

Vendor Management: Manage relationships with external vendors, including payment processors, logistics providers, and technology partners.